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Privacy Policy

1. Introduction

This Privacy Policy explains how GoLocal Concierge collects, processes, stores, shares, and destroys Personal Information in compliance with South Africa’s Protection of Personal Information Act (POPIA) 

2. What We Collect

  • Identifiable personal data (name, email, phone, address)

  • Sensitive personal data only where strictly needed and with explicit consent (e.g. health/diet restrictions) DLA Piper Data Protectionoaklaw.co.za.

  • Interaction data (cookie, usage, browsing, IP) via lawful processing.

3. Why We Process It & Legal Basis

We process your data:

  • with your consent,

  • to perform contracted services,

  • to meet legal/compliance obligations, or

  • under legitimate interests, when balanced appropriately 

4. How We Use Cookies

Cookies are used to enhance your experience. We present a clear opt‑in banner; no non‑essential cookie is set without your consent Termly.

5. Data Sharing & Transfers

Personal data is shared only with authorised third‑party service providers (e.g. payment processors, cloud hosting).
International transfers are only conducted under approved safeguards or with your consent Schoeman Borman+1.

6. Security & Breach Notification

We implement reasonable technical and organisational measures to protect your data.
In case of a "security compromise" (POPIA’s authority for a data breach), we will notify affected individuals and the Information Regulator via its eServices Portal within required timeframes CIPC+6Inside Privacy+6Wikipedia+6.

7. Your Rights

Under POPIA you have the right to:

  • Be informed;

  • Access your personal data;

  • Correct or delete your data;

  • Object to processing;

  • Request restriction of processing.

Submit requests via support@golocalconcierge.co.za or using our DSAR form Country DB+12Privacy Bee for Business+12Termly+12oaklaw.co.za+2Barter McKellar+2Termly.

8. Data Retention & Deletion

Personal data is retained only as long as needed for service delivery, compliance, or legitimate interest. Once no longer required, data is securely deleted or anonymised.

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